Chosen Recovery
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Privacy policy.

Last updated May 11, 2026

Introduction

This Privacy policy describes how Chosen Recovery LLC ("we", "us", or "our") collects, uses, and shares information about you when you use the Chosen Recovery mobile application (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting your personal data.

Information we collect

We collect the following types of information:

  • Personal information. Name, email address, and other contact details you provide when you contact us or create an account.
  • Account information. Username, password (encrypted), profile information, and account preferences.
  • Usage data. IP address, device information, pages or screens visited, time spent, and other diagnostic data collected automatically.
  • Sensitive personal information. Depending on how you use the App, we may collect information related to your health and recovery, such as sobriety progress, habits, journal entries, emotional states, or other self-reported data. This information is used solely to provide and improve the App's functionality.
  • In-app purchases and subscriptions. We may offer subscriptions or in-app purchases. Payments are processed by third-party platforms such as the Apple App Store and Google Play Store. We do not collect or store your payment card details.

How we use your information

  • To provide and maintain the App.
  • To notify you about changes to the App or services.
  • To provide customer support.
  • To detect, prevent, and address technical issues.
  • To communicate with you, including responding to your inquiries.
  • To manage your account and provide access to your account features.
  • To analyze usage patterns and improve the App.
  • To provide personalized recovery support and progress tracking.

Information sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

  • To comply with legal obligations.
  • To protect and defend our rights and property.
  • With your explicit consent.

We do not sell or share personal information for cross-context behavioral advertising.

Data security

  • Encryption of data in transit using SSL/TLS.
  • Secure storage of personal data.
  • Regular security assessments.
  • Access controls and authentication measures.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data retention

We retain different categories of personal information for varying periods based on the purpose of collection, legal requirements, and legitimate business needs.

Retention schedule

  • Account information — duration of account, plus 2 years. Service provision and legal claims.
  • Transaction records — 7 years. Tax and accounting requirements.
  • Analytics data — 26 months. Service improvement.
  • Marketing data — until consent is withdrawn. Consent-based processing.
  • Support records — 3 years after resolution. Quality assurance and dispute resolution.

Data deletion

When personal information is no longer required for the purposes for which it was collected, we will:

  • Securely delete the information from our active systems.
  • Remove it from backups within 90 days.
  • Or anonymize the data so it can no longer identify you.

Exceptions

We may retain certain information longer if required to:

  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Protect against fraud or abuse.

Data breach notification

  • Notify affected individuals within 72 hours of becoming aware of a breach.
  • Notify relevant supervisory authorities as required by applicable law (within 72 hours for GDPR).
  • Provide details about the nature of the breach, categories of data affected, and approximate number of individuals affected.
  • Describe the likely consequences of the breach.
  • Explain the measures taken or proposed to address the breach and mitigate potential adverse effects.

Your rights

Depending on where you live, you may have additional rights under:

  • GDPR (EU residents).
  • UK GDPR (UK residents).
  • CCPA / CPRA (California residents).
  • PIPEDA (Canada residents).

To exercise any of these rights, contact us at [email protected].

Children's privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at [email protected].

Changes to this policy

  • We will post the new Privacy policy in the App and on this page.
  • We will update the "Last updated" date at the top.
  • We will send you an email notification for significant changes.

Contact us

We aim to respond to all inquiries within 48 hours.